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Orders

Plan to set an order or already completed an order? Look no further!

Can I cancel my order?

Unfortunately, due to the fast turnaround, once you've placed an order and it has been packed, sellers are unable to cancel your order. You are able to contact the seller on their profile page or contact their store directly before they pack your ord

How can I track my order shipment?

Once your order is ready to be shipped, you will receive a confirmation email with a tracking number and an order summary. You can track your order here at Track My Order by entering your order number and email or tracking number. If you haven't rece

Can I change my order details if I change my mind?

Unfortunately, our sellers are quick on processing your order once it has been completed, so they are unable to make any changes to your order if they have prepared your order. Sellers also can't change the information details you have completed at c

I didn't receive the full order that I purchased

Sellers will always try to ship your order right away, however, there may be a logistical issue if you have purchased from more than 2 sellers which can lead to not receiving your full order on the same day as they have been dispatched on 2 different

How do I know if my order was successful?

Once you complete your order, you will receive a confirmation email from Fittere that you have completed your order and will receive all the necessary information like your customer details, order summary and payment method that you have completed at

I received the wrong item, how can I return it?

Fittere isn't responsible when customers receive incorrect items because sellers are the ones who shipped out the wrong item. In saying that, please ensure that the item is still closed/sealed and has not been used so you are able to return the item

I received a faulty item

We apologise if you've received a faulty item from a seller on Fittere. Please fill out the return form and email the brand you have purchased from so you can receive a refund on your item. However, if you have opened and used the item one too many t