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<p style="box-sizing: border-box; color: rgb(34, 34, 34); font-family: &quot;Proxima Nova&quot;, apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.2625px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We want to make sure that we are here when you need to reach out to us &#x1F60A;&#xA0;<p style="box-sizing: border-box; color: rgb(34, 34, 34); font-family: &quot;Proxima Nova&quot;, apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.2625px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our staff are available to return to your messages only during customer service operating hours, however, in the meantime, we have an extensive list of articles that are tailored to many enquiries that customers may have so you might find the answer you&apos;re looking for in there at <a href="https://fittere-faqs.gorgias.help/en-US" id="isPasted">FAQs</a>. &#xA0;<p style="box-sizing: border-box; color: rgb(34, 34, 34); font-family: &quot;Proxima Nova&quot;, apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.2625px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; color: rgb(34, 34, 34); font-family: &quot;Proxima Nova&quot;, apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.2625px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our staff operating hours are &#xA0;<p style="box-sizing: border-box; color: rgb(34, 34, 34); font-family: &quot;Proxima Nova&quot;, apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.2625px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Monday - Friday: 8am - 9.30pm AEST<p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(34, 34, 34); font-family: &quot;Proxima Nova&quot;, apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.2625px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Saturday - Sunday: 9am - 9:30pm AEST<p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(34, 34, 34); font-family: &quot;Proxima Nova&quot;, apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.2625px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(34, 34, 34); font-family: &quot;Proxima Nova&quot;, apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.2625px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Have A Question?<a href="https://fittere-support.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer"></a><a href="https://fittere-support.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">Please contact our customer care team</a>&#xA0;&#x1F60A;&#xA0;<p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(34, 34, 34); font-family: &quot;Proxima Nova&quot;, apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.2625px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(34, 34, 34); font-family: &quot;Proxima Nova&quot;, apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.2625px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

We want to make sure that we are here when you need to reach out to us 😊. Our staff are available to return to your messages only during customer service operating hours, however, in the meantime, we have an extensive list of articles that are tailo

What are your customer service operating hours?

General Information

How can I get in contact with you?

How do I find the right size?

How can I review a product or seller?

How can I add an item to my Wishlist?

What happens if an item I want is out of stock?

Can I cancel my order?

How can I track my order shipment?

Can I change my order details if I change my mind?

I didn't receive the full order that I purchased

How do I know if my order was successful?

I received the wrong item, how can I return it?

I received a faulty item

Orders

Where do you ship to?

How long will my order take to arrive?

How do you charge at the checkout?

What is a split shipment?

Where is my shipment?

Do you offer free shipping?

Why am I charged differently for shipping at checkout?

Delivery

How can I earn FIT-Points?

How can I spend FIT-Points?

How does VIP work?

How does the referral program work?

Rewards

How do I purchase an E-Gift Card?

How do I redeem my E-Gift Card?

How long are E-Gift Cards valid for?

Can I use my E-Gift Card for more than one order?

What happens when I have a low balance on my E-Gift Card and the order isn't accepted?

What are your customer service operating hours?Updated 2 years ago