Learn how to earn, spend and enjoy rewards to enjoy more items for less

Rewards

Learn how to gift a friend with our E-Gift Card

E-Gift Cards

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Fittere

Learn how to receive rewards or offer gifts for a better shopping experience!

Rewards & E-Gift Cards

How can I get in contact with you?

What are your customer service operating hours?

How do I find the right size?

How can I review a product or seller?

How can I add an item to my Wishlist?

What happens if an item I want is out of stock?

General Information

Can I cancel my order?

How can I track my order shipment?

Can I change my order details if I change my mind?

I didn't receive the full order that I purchased

How do I know if my order was successful?

I received the wrong item, how can I return it?

I received a faulty item

Orders

Where do you ship to?

How long will my order take to arrive?

How do you charge at the checkout?

What is a split shipment?

Where is my shipment?

Do you offer free shipping?

Why am I charged differently for shipping at checkout?

Delivery

How can I earn FIT-Points?

How can I spend FIT-Points?

How does VIP work?

How does the referral program work?

How do I purchase an E-Gift Card?

How do I redeem my E-Gift Card?

How long are E-Gift Cards valid for?

Can I use my E-Gift Card for more than one order?

What happens when I have a low balance on my E-Gift Card and the order isn't accepted?

What can I do if I lost my E-Gift Card?

What payment methods do you accept?

Payments

I'm a student, do I get any discounts?

How long do promotions last?

Promotions

Payments & Promos

How do I create a FIT-Account?

I forgot my FIT-Account password, what should I do?

How can I remove an item from my saved bag?

Technical

How long does the return process take?

How do I know if the brand received my returned item?

What is the process of returning an item?

I need to return a faulty item

Can I return an item that bought during a sale?

I want to return an item, but I paid with an E-Gift Card

Can I return an item and exchange it for another item?

Returns

What is your refund policy?

How do refunds get processed?

How long does a refund take to be processed?

My order arrived in a damaged condition

Refunds

Returns & Refunds