Learn all about the payments process to benefit your shopping experience!

Payments

Understand about our promotions to save yourself money when shopping!

Promotions

Can't find an answer to your question? Start a live conversation with our customer care team 😊

Need to get in touch? Send us an email here and we will get back to you as soon as possible! 😊

Shop 

Track My Order

Make A Return

Contact Us

Fittere

Understand how the payment & promos work to save yourself money!

Payments & Promos

How can I get in contact with you?

What are your customer service operating hours?

How do I find the right size?

How can I review a product or seller?

How can I add an item to my Wishlist?

What happens if an item I want is out of stock?

General Information

Can I cancel my order?

How can I track my order shipment?

Can I change my order details if I change my mind?

I didn't receive the full order that I purchased

How do I know if my order was successful?

I received the wrong item, how can I return it?

I received a faulty item

Orders

Where do you ship to?

How long will my order take to arrive?

How do you charge at the checkout?

What is a split shipment?

Where is my shipment?

Do you offer free shipping?

Why am I charged differently for shipping at checkout?

Delivery

How can I earn FIT-Points?

How can I spend FIT-Points?

How does VIP work?

How does the referral program work?

Rewards

How do I purchase an E-Gift Card?

How do I redeem my E-Gift Card?

How long are E-Gift Cards valid for?

Can I use my E-Gift Card for more than one order?

What happens when I have a low balance on my E-Gift Card and the order isn't accepted?

What can I do if I lost my E-Gift Card?

E-Gift Cards

Rewards & E-Gift Cards

What payment methods do you accept?

I'm a student, do I get any discounts?

How long do promotions last?

How do I create a FIT-Account?

I forgot my FIT-Account password, what should I do?

How can I remove an item from my saved bag?

Technical

How long does the return process take?

How do I know if the brand received my returned item?

What is the process of returning an item?

I need to return a faulty item

Can I return an item that bought during a sale?

I want to return an item, but I paid with an E-Gift Card

Can I return an item and exchange it for another item?

Returns

What is your refund policy?

How do refunds get processed?

How long does a refund take to be processed?

My order arrived in a damaged condition

Refunds

Returns & Refunds